Privacy Policy
Last updated: 30 September 2026
This policy explains what personal information SKYLAVA SOLUTIONS LTD collects, why we collect it, how long we keep it and what rights you have over it. We are the data controller for the information described here.
Who we are. SKYLAVA SOLUTIONS LTD, registered in England and Wales, company number 09806120, registered office 3 Oxbow Road, Liverpool, L12 0AF.
Contact: info@skylavasolutions.co.uk
What we collect, and why
When you enquire through our website
The form asks for your name, telephone number and postcode, and optionally your email address and the service you are interested in. We need these to respond to your enquiry and arrange a survey.
We also record which advertisement or search brought you to the site, along with the page you arrived on. This tells us which of our advertising actually works. It is not used to build a profile of you.
Lawful basis: taking steps at your request before entering into a contract.
When we survey your property
A survey records details about your home or premises: its type and construction, roof dimensions and condition, your electrical supply and meter details, how you use energy, and the surveyor's notes. We take photographs of the areas relevant to the installation — typically the elevations, the roof, the loft, the electricity meter and the consumer unit.
We use this to design a system that suits your building, to price the work accurately, and to brief the installation team.
Lawful basis: taking steps at your request before entering into a contract, and afterwards, performance of that contract.
Safeguarding information
Where a surveyor has reason to believe a customer may be in a vulnerable position, they record that fact and a short note explaining why. This is a requirement of the consumer protection standards our industry works to, and exists to make sure nobody is pressured into a purchase they do not understand or cannot afford.
These notes are seen only by those who need them. They are not used for marketing and are never shared with third parties except where we are required to by law.
Lawful basis: legitimate interests, namely protecting customers from unsuitable sales, and compliance with the codes of practice we are bound by.
Marketing
We only send marketing to people who have specifically ticked the box asking for it. That box is never pre-ticked, and ticking it is not a condition of getting a quote. Every message we send includes a way to unsubscribe, and unsubscribing takes effect immediately.
Lawful basis: your consent, which you may withdraw at any time.
Who we share it with
We do not sell your personal information.
We share it only where it is necessary to carry out the work:
- Installation teams and approved contractors — where a job falls outside the area our own teams cover, we may pass it to a vetted contractor from our national network so the work can be carried out. They receive only what they need to do the job.
- Certification and scheme bodies — MCS, Gas Safe and equivalent bodies, where an installation has to be registered for your warranty and export payments to be valid.
- Network operators — your Distribution Network Operator, where a grid connection application is required for solar or battery storage.
- Our service providers — the companies that host our systems and send our email. These act on our instructions and cannot use your information for their own purposes.
If we are ever required to disclose information by law, we will.
Where it is stored
Our systems are hosted by Cloudflare, with data held in the European Union. Our email is provided by Zoho, also in the European Union. Access is restricted to named individuals, each with their own login, and access is logged.
How long we keep it
| Information | Kept for |
|---|---|
| Enquiries that do not lead to a survey | 12 months |
| Survey records where no work followed | 3 years, in case you return to us |
| Survey photographs where no work followed | 6 months, then deleted |
| Records of completed installations | As long as required by the relevant warranty and certification scheme, typically up to 25 years |
| Marketing consent records | Until you unsubscribe, plus 2 years as proof of consent |
We delete photographs sooner than the underlying records because they are the most intrusive part of what we hold. Keeping pictures of somebody's loft years after they decided not to proceed cannot be justified.
Your rights
You can ask us to:
- tell you what information we hold about you, and give you a copy;
- correct anything that is wrong;
- delete your information, where we have no continuing need or legal duty to keep it;
- stop using it for a particular purpose, or restrict how we use it;
- provide it in a portable format;
- stop sending you marketing, which we will action immediately.
Email info@skylavasolutions.co.uk and we will respond within one month. There is no charge.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would rather you came to us first so we can put it right.
Cookies
This website does not use tracking or advertising cookies. If you arrive from an advertisement, the click identifier is passed in the web address and submitted with your enquiry so we can tell which advertising works. Nothing is stored on your device for that purpose.
If we add advertising or analytics cookies in future, we will ask for your consent first and update this policy.
Changes
If we change this policy we will update the date at the top. Where the change is significant and affects information we already hold about you, we will tell you directly.